Refund Policy

1. Overview

Family Quest offers a subscription service for families. We want you to be completely satisfied with our service. This policy outlines when and how refunds are processed.

2. Free Trial

All premium plans include a 7-day free trial. During the trial period:

• You have full access to all premium features
• You will not be charged during the trial
• You can cancel at any time before the trial ends with no charge
• If you do not cancel, your subscription will begin at the end of the trial period

3. Subscription Refunds

If you are not satisfied with your subscription, you may request a refund within 14 days of your most recent payment. Refunds are processed to the original payment method and may take 5-10 business days to appear. After 14 days, no refund will be issued for the current billing period, but you can cancel to prevent future charges.

4. Cancellation

You can cancel your subscription at any time. Upon cancellation, you will retain access to premium features until the end of your current billing period. No further charges will be made after cancellation.

5. How to Request a Refund

To request a refund, contact our support team with your account email and the reason for your request. We aim to respond to all refund requests within 2 business days.

6. Contact

For refund requests or questions about this policy:

support@ourfamilyquest.com